|Fitment||For 12-16 Tesla Model S|
|Package Includes||x1 Trunk Spoiler|
|Installation Instructions||Not included|
No modifications or cutting will be needed
Additional double sided tape may be applied and highly recommended (not included)
Installation Instructions included
- Professional installation is highly recommended.
- Please test fit items prior to any painting services, any products that are painted void warranty.
- Neturo-packing and customer packing available.
- Standard export cartons with film or foam and other strong protection.
- Plywood or wood pallet if necessary.
- Mixed packing to save space and money if required.
Delivery Detail:3-10 days for existing inventory,10-15 days for mass production
(If you’re located outside of the continental USA (including Alaska, Virgin Islands, etc) Please include the additional fee upon checkout – there will be a section for you to pay the additional surcharge. If this process is not completed, delays and other issues will occur.)
- Thanks very much for your order and supporting.
- All prices are excluding any additional fees or taxes. We ONLY charge price AND shipping cost.
- If you need to buy other products, please use the button, so with the pay of several commodities, combined shipping will save your expenses!
- If you need to order multiple items, please don’t hesitate to use button or use Trademanager software to contact us and we will reply you in the first time.
- items returned to us DUE TO Wrong item being orde#00639a or unauthorized return will be subjected to 25% restocking fees.
- 60 Days Money Back
- It is our goal to provide 100% satisfaction and peace of mind to our customers. If you are not satisfied with the products for any reason within 60 days of receiving the item. We will offer refund of the ITEM PRICE ONLY with 25% restocking fees on any unused items. Please contact us to inquire how to waive the 25% restocking fees. (item must be unopened, and be in their original packaging. no signs of being installed or mounted, used, cut wires or scratches. Shipping and Handling are not refundable. BUYER RESPONSIBLE FOR ALL RETURN ITEM(S) SHIPPING.
- 60 Days Limited Warranty
- Warranty is for EXCHANGE ONLY. All products come with a 60 days limited warranty against manufacturers defects including bulbs, LED outage, and water leak. No exchange will be issued on products that have been damaged in any way. If your item is damaged during shipping, please refer to Damaged Items Section. All warranty claims MUST have an ORDER number issued by our company.
- Damaged Items
- Due to the nature of the products we sell, we carefully inspect all packages prior to shipping. All of our products are sold as brand new, all damaged products are considered damaged during transit (even though outer boxes is not damaged). If you received a damaged or broken item, PLEASE CONTACT US IMMEDIATELY WITH PICTURES so we can help you with the damage claim with the shipping carrier. No claims will be honored after 14 days upon item receive. When exchanging or returning, all products must be in original packaging with ORDER number issued by our company clearly marked on the outside of the box. Packages received without a valid ORDER number will be returned to the buyer and no credit will be issued.
- If the item was damaged, defected, or wrong item shipped, our RMA department will provide a pre-paid return shipping label via email if needed, also UPS claim will be filed, we will have to wait until the claim approved before we can exchange any item for customers. Please allow 24 to 48hours for issue of your RMA number. Please allow 10-14 Days to process your return or exchange once it has been received by our RMA department.
- NOTE:We strongly advise you to keep your factory OEM lights in case you need to exchange your purchase. This way you’ll have something to use while you wait for your replacement.
- All shipping and handling fees are non-refundable in any circumstances, unless it is approved by Return Department.
- Most of our products DO NOT come with instructions and won’t be provided, professional installation is highly recommended. Buyer assumes all risk on any installations method. Item is auction “AS IS” , no warranty is expressed.
- Q: When will I receive my item?
- A: All items ship within 1 business day after payment has clea#00639a PayPal. Once the item ships UPS or USPS will automatically email the tracking information to your email address. Please be sure that your email account will accept emails from UPS.com as some email accounts treat these automated emails as spam. The estimated time of delivery is approximately 2-7 business days, unless otherwise noted.
- Q: Do you ship internationally?
- A: Yes, But be sure to consider your own country’s duties/taxes as we are not responsible for them.
- Q: Why didn’t I receive my tracking number?
- A: If you did not pay with Paypal or your email provided for UPS/USPS is not valid you would not get a UPS tracking number. Also be sure you have checked your “junk” box as UPS.com/USPS.COM emails are sometimes treated as spam and may automatically be routed to Junk.
- Q: How do I pay?
- A: You will receive an automated email containing a link. to pay with PayPal to checkout, where you will be able to quickly and conveniently pay for your purchase. Once you’ve paid through the normal eBay checkout process you will receive an automated email from Oem Direct indicating that the payment has been successfully received.
- Q: Do you offer technical support?
- A: No, we do not offer tech support. If you plan on bidding on the item, make sure you have the technical knowledge and the expertise to properly install and use the item listed. Damage caused by improper installation and/or handling is not cove#00639a under any warranty implied or otherwise.
Trademanager or Alexpress messages are the best way to reach us
- Negative feedback will not help resolve any problems you have and might result in voiding of the item’s warranty, please contact us via email or call us at the phone number provided on the invoice before leaving a negative feedback, our customer service rep will make best effort to help you with the issues.
- The best way to reach us is by Trademanager or Alexpress messages. You can find this link at the upper left column of the seller info section. Please do allow 1-2 business days for any responses due to high volume of messages.
- Our office hours are Mon-Fri 9:30am – 6:00pm GMT+8 , we do not answer any emails or phone calls on weekend, and we will reply all emails in the order it was receive not by date.
- At times we did received comments from buyers that they have not received our emails, reason for those are that some emails do get into the SPAM mail box, so to better assist our customer, please use the “Contact Now” on your auction page, and we will answer your questions through Aliexpresss message system.
- Our listings are made by our automated listing programs and during the high season time (holidays), there might be times that popular merchandise are backorder due it being oversold, we do try our best to keep the inventory accurate for the item that we list. There might be chances that the item is out of stock before we can stop the listings. If this does happen, we will try to contact our customer and provide a few option, by offering a ETA of the item, exchange or upgrade to another item or issue a full refund, if customer does not wish to wait. 15% discount will be given for any full refund order resulted of item being out of stock when buyer reorder it at a later date.